Frequently Asked Questions
Orders
Can I change or cancel my order after placing it?
We begin processing orders shortly after they are placed. If you need to make a change, please contact us as soon as possible at support@aruestudio.com, and we will do our best to assist. Once an order has shipped, changes are no longer possible.
Will I receive an order confirmation?
Yes. You will receive a confirmation email shortly after placing your order, followed by a shipping confirmation once your order has been dispatched.
Shipping
Where do you ship?
Available shipping options will be shown at checkout.
How long does shipping take?
Shipping times vary depending on your location and selected shipping method. Once your order has shipped, you will receive tracking details via email.
Do you offer express shipping?
If express options are available for your region, they will appear at checkout.
Returns
What is your return policy?
We accept returns within 14 days of delivery. To begin a return, please complete our Return Request Form. Once your request is approved, you will receive a Return Authorization email with further instructions.
Are returns free?
Return shipping costs are the customer's responsibility unless the item is faulty or sent in error.
When will I receive my refund?
Once your return is received and approved, refunds are processed up to 10 business days and issued to the original payment method.
For full details, please visit our Return Policy page.
Sizing & Fit
How do I choose the right size?
Each product page includes sizing guidance to help you find your best fit. If you are unsure, feel free to contact us for personalized assistance.
Do your pieces run true to size?
Fit can vary slightly by style. We design our pieces to feel comfortable and flattering, but we always recommend reviewing the product description and sizing notes.
Fabrics & Care
How should I care for my pieces?
Care instructions are listed on each product page and garment label. We recommend gentle washing and mindful care to help your pieces last longer.
About Arué
Do you have a physical store?
At this time, Arué Studio is available exclusively online.
Contact
How can I reach you?
For any questions regarding your order, sizing, or general inquiries, please email us at info@aruestudio.com. We aim to respond within 1–2 business days.